Frequently Asked Questions
Everything you need to know about your YOSE POWER e-bike journey.
How long does shipping take for e-bike conversion kits?
Orders are typically processed within 24 hours. Depending on your location, delivery usually takes between 3 to 7 business days via our local warehouse partners.
What is the warranty period on batteries and motors?
We provide a 12-month warranty on all motor kits and an 18-month warranty on our lithium-ion batteries to ensure long-term performance and reliability.
Are YOSE POWER motor kits compatible with any bicycle?
Our kits are designed to be versatile; however, compatibility depends on your bike's wheel size and dropout width. Please check our compatibility guide or contact support for a specific fitment check.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for unused items in their original packaging. If the product has been installed or used, please contact our technical team for assistance first.
Do I need special tools to install the conversion kit?
Most of our kits come with the basic tools required for installation. You may need standard household tools like a wrench or screwdriver to complete the setup on your specific bike frame.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna to make your purchase as smooth as possible.